Introduction:
Vodafone is one of the world’s leading mobile communication providers operating in more than 30 countries and partners with networks in over 50 more. Currently, Vodafone TR has more than 3300 employees, 1200 retailer stores and 43K stakeholders. Vodafone TR, whose goal is to promote Turkey to the global league in mobile communications, will continue to inspire and lead the digital transformation of Turkey
Three main situations were putting pressure on productivity to be increased;
1-T2M pressure due to increased market competition,
2-Increased business expectations due to the technical transformation project that had been completed for the enterprise business unit side,
3- Suffering Average Handle Time (AHT) due to usability and performance leakages.
Final Takeaways
1- Establishment of scrum teams have triggered change at organizational structure and processes to the team focused way
2- Improving processes with kaizen culture, team play, and transparency come within scrum led to the achievement of success.
3- Organizational change took place and Agile Solutions have been established to protect and empower the agile mindset.
4- Within organizational change enterprise and consumer unit has a splitter in order to align with the business unit.
5-While efforts on transparency, kaizen culture, and communication are consistent, improving business involvement become the main focus.
6-With regard to share achievements and experiences obtained and to lead change among the whole enterprise, Enterprise Adoption will be established in the next phase.
Some key factors for Vodafone TR IT’s success in its Agile transformation can be listed for guidance as:
1- A strong management sponsorship is critical for success, get it before starting to any kind of transformation.
2- A strong collaboration between the leaders that will be responsible for the transformation is also critical; it is teamwork at the end. So, focus on creating a great but small team of leaders for the transformation responsibility
3- Create a partnership with experts that are already experienced in many different Agile transformations. Their guidance and support are critical for achieving your targets
4- Agile transformation is all about culture and people. Work closely with your people and invest in them.